Delivery and Returns Policy for Poplar Catering Supplies Ltd

Last Updated: 07 October 2024

Delivery Policy

At Poplar Catering Supplies Ltd, we strive to provide efficient and reliable delivery services for our catering equipment throughout the UK. Something we can not be matched on!

1. Delivery Areas

We deliver to all addresses within England, Scotland and Wales. For deliveries to Northern Ireland, Republic of Ireland and other international deliveries, please contact us directly for arrangements and prices. We can deliver to these areas but additional charges and duties may apply.

2. Delivery Times

• Standard Delivery: Typically delivered within 1-2 working days, unless stated otherwise at time of order.
• Express Delivery: Available upon request for an additional fee. Our express delivery options include Same Day, within 12 hours and within 24 hours guaranteed. Please speak to us about these options for more urgent requirements.
• Please note that delivery times may vary based on product availability and your location. It is the customers responsibility to confirm the accurate delivery timeframe with us prior to ordering.

By using our Site, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our Site.

3. Delivery Charges

Delivery charges will be calculated at checkout or time of order depending on the items ordered. For all orders under the value of £75 we will charge a flat rate carriage charge of £12.50. Delivery charges may be applicable to orders over this value, these will be confirmed throughout the ordering process if applicable.

4. Delivery Process

• After your order is confirmed, you will receive an email notification with tracking information.
• You are responsible for providing accurate delivery information. We cannot be held liable for delays or issues resulting from incorrect details provided.

5. Signature on Delivery

All deliveries require a photograph, name or signature upon receipt, this is courier dependent. If you are unavailable to sign for your delivery, you may be required to collect it from a local depot or arrange a re-delivery. In some instances, re-delivery may carry additional charges. Should this be the case all charges may be passed onto the client in full.

Returns Policy

We want you to be completely satisfied with your purchase from Poplar Catering Supplies Ltd. If you need to return an item, please review our return policy below.

1. Return Period

You may return most new, unopened items within 30 days of delivery for a full refund. Any items being returned that is not an error on the part of Poplar Catering Supplies Ltd, or any of our suppliers, the cost of return will be born entirely by the client.

2. Eligibility for Returns

To be eligible for a return:

• Items must be unused and in their original packaging.
• Proof of purchase (order number and receipt) must be provided.

3. Non-Returnable Items

The following items cannot be returned:

• Customized or made-to-order products.
• Items that have been opened and used, unless faulty.

4. Return Process

To initiate a return, please contact us at sales@poplarcatering.co.uk or 07584607883 to obtain a Return Merchandise Authorization (RMA) number. Any items returned without an official RMA will not be processed.

• Securely pack the item in its original packaging, including all accessories and manuals.
• Clearly write the RMA number on the outside of the package.
• Ship the return to the address provided in your RMA instructions/or await our courier to collect depending on the reason for return, as stated above.

5. Return Shipping Costs

Unless the item is faulty or an error was made on our part, you will be responsible for arranging and covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over £50.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 to 10 working days and a credit will automatically be applied to your original method of payment. Any rejected returns will be returned to you or disposed of. We will notify you of the reason for rejection and await your confirmation of next steps. If no response is received within 30 days from rejection, we will automatically dispose of the goods.

7. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at sales@poplarcatering.co.uk or 07584607883. We will arrange for a replacement or full refund at no additional cost.

Contact Us

If you have any questions about our delivery and returns policy, please feel free to reach out to us at:

Poplar Catering Supplies Ltd
Email: sales@poplarcatering.co.uk
Phone: 07584607883
Thank you for choosing Poplar Catering Supplies Ltd!